Rationale of the project

The Project has been created as a response to the needs of professional vocationally active group of medical doctors – dentist in the field of communication with a patient with special attention to the patient with fear of medical intervention.

The number of dentists is increasing every year in EU countries. Number of dentists in accordance with OECD StatExctracts data in 2011 in countries taking part in the project was following: Austria ? 4 743 dentist , Poland with the number of 38 335 dentist licensed to practice. The total number of dentists in Greece was 13 919 in year 2011 (Report on the Systems for the Provision of Oral Health Care in the Black Sea Countries), Romania above 16 700 in 2011. In average more than 90% of dentists in partners? countries carry out private practice, which means their work is very patient-dependent.

According to the EU and OCED practising dentists are persons who have completed studies in dentistry/ stomatology at university level (granted by an adequate diploma) and who are licensed to practice. This is very specialised group of professionals that after graduating studies have to deal with various specific situations on the labour market. The situation on the market in the most of EU countries has changed in last 5-10 years and dentists faced the problem of changing the attitude of their patients, their needs as well as more demanding patients.


University Education of dentists varies from EU country to EU country. But what is rather common is that dentists in most of EU Member States do not have mandatory education in the field of communication with a patient (both in the High Education as well as post-graduating education). In most of the EU Member States legislation includes an obligation to participate in continuing education, but it is not prescribed as mandatory and a dentist is free to choose the activity he wants to join in. After graduation of the Medical University dentists can increase their vocationally competences in not obligatory method, which usually consist on very specific, technical skills, for example an implant implantation etc. To deliver the best quality of medical service dentists have to answer to the changing labour market requirement which requires improvement of the contact with the patient. Most of the dentists faced the difficulty with adjusting to the patients’ needs. Also most of employers that employ dentists complain about the dentists? lack of communication skills and competences to work efficiently with a patient.

Communication with a patient is a very specific type of contact. It involves personal communication skills, requires to certain level of empathy but also knowledge how to guide the conversation with the patient to receive necessary information to diagnose a problem efficiently, to communicate during patient?s treatment and also to encourage the patient to continue the treatment till finishing of the whole medical process. The detected problem can be solved by the preparation of the training programme that help to solve the problem of lack of sufficient skills and competences in terms of communication with a patient.

If this interpersonal communication is successful, it can bring profits to the patient, to the doctor and to the health system.