Analysis of dentists needs in communication with patient

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“International comparative analysis of dentist needs in terms of interpersonal communication with patient”

The document presents the outcomes of the survey on the needs of dentists in terms of interpersonal communication with a patient, conducted in four countries taking part in the project COMDENT: Austria, Greece, Poland and Romania.

The target of the survey was to deepen the knowledge on the dentists’ needs in the field of interpersonal communication, patient management, working with patient with fear of medical intervention, doctor’s self-management in stress situations, building relationship with the patient. Based on the international survey outcomes the European training programme for dentists is being prepared in the subject of the communication with patents with special emphasis on the patients with fear of medical intervention.

In the international survey the same questionnaire was prepared and distributed among dentists in four countries. The questionnaire was available in English as well as in national languages: German, Greek, Polish and Romanian. The questionnaires were filled in with answers given by professionally active dentists. Methods of survey conducting used were: via internet inquire survey, collecting questionnaires in the hard paper versions filled by dentists in during one-to-one visits as well as collecting forms during national and international dentists fair. The number of dentists who took part in the survey European-wide was 271, in Austria it were 27 dentists, in Greece 56 dentists, in Poland 120 dentists and in Romania 68 dentists. In the questionnaire were questions of multiple and single choice and also open questions. Those open questions were grouped in categories of answers and presented in this analysis.

Apart of quantity survey based on the questionnaire additional quality survey was conducted – the individual detailed interviews were carried out during one-to-one meetings with medical doctors with specialisation in dentistry in each country. In this document you will find samples of some answers given by individual doctors from each European country. The deepen quantity and quality survey for this analysis was conducted in all four countries in the years 2015 and 2016 and it took about 10 months in total.

One of the conclusions of this analysis is that that more than 78% of dentists in European countries taking part in the project, expressed their strong need for education and training in the subject of communication skills at their medical work on the high, strong and very strong level.

The range of issues in the question of interpersonal communication important for dentists is wide but dentists underline specially the need for deepen knowledge in the field of establishing satisfying relationship with a patient, knowing the techniques how to deal with crisis situations with patients, work with patients with fear of medical interventions, developing effective communication skills and knowledge of anti-stress techniques.

Communication with the patient was also the main subject (apart from the medical aspect), in which dentists would like to be trained more, especially at the beginning of their practice, mentioned by most of interviewed dentists. Regarding the type of education most of the dentists in European Union countries taking part in the project have shown a clear choice to get a training in a classic style (interactive, trainings, workshops, conferences).

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“International comparative analysis of dentist needs in terms of interpersonal communication with patient

The analysis was conducted in four European countries by KIKO Business Solutions from Poland, Mind Master Creative from Romania, SYNOLIC Ltd from Greece and ÖTZ-NLP &NLPt from Austria. The European Union selected the team of expert Institutions (specialised in communication, education and with international dimension) to conduct the trans-European research for developing and enhancing the communication skills of medical dentists.The international analysis is a part of the innovative project co-funded by the European Union titled “Developing communication competences among medical doctors with specialization in dentistry” (with the acronym COMDENT).

Based on the outcomes of this analysis the training programme and methodology – curriculum for medical dentists in the subject of communication with patient with special emphasis on the work with fear is being prepared, which is the main targetof the COMDENT Project.

The views expressed in this publication are the opinions of the authors. Content presented in the publication do not present the official position of the European Union institutions.

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